Calling
Cards Frequently Asked Questions
Q.
Who is the underlying carrier for Buyers Online?
A. Buyers Online uses several different underlying carriers.
The underlying carrier that you are on is determined by the
state you are in. Buyers Online uses the Qwest,
Frontier, IXC (Switched Services) networks. Again, the
carrier is dependent upon the state.
Q. Does Buyers Online offer calling cards?
A. Yes. The rate is currently 9.9¢ per minute.
Q. What are the billing increments for the calling card?
A. All calls are billed in 6 second increments, with a 30
second minimum.
Q. How do I receive my Calling Card (s)?
A. Your Calling Cards will be mailed within 5 to 7 business
days upon approval of your order.
Q. How are Personal Identification Numbers (PIN's)
assigned?
A. Personal Identification Numbers (PIN's) are the 4 digit
code that is requested when you sign up.
Q. Is there a monthly charge for my Calling Cards?
A. There is no additional charge for the calling card.
However, the Buyers Online service does have a $1.95 monthly
fee. A customer can order a calling card only if they
choose to get the charges billed directly to their credit
card. If a customer chooses long distance, they can
choose to get billed directly or via a credit card payment.
Toll
Free Services Frequently Asked Questions
Q.
What is the monthly Access Charges on Toll Free Service?
A. There is a $1 per toll free number monthly Access Charge.
Q. What is the monthly charge for a Toll Free Number to be
listed in the National Toll Free Directory?
A. There is a $10.00 monthly charge per toll free number if
you chose to have it listed in the National Toll Free
Directory.
Q. What is the rate on my toll free number?
A. The rate on your toll free number (s) is the same low 5.47¢/min.
rate for interstate calls and the same low intrastate rate as
your non-toll free telephone numbers,
Q. What are the billing increments?
A. The calls are billed in 6 second increments, with an 18
second minimum.
Q. How long will it take to activate a new toll free number
(s)?
A. Please allow 5 business days for the activation of the new
toll free number (s).
Q. How long will it take to switch an existing toll free
number (s)?
A. FCC requires the current carrier to release your existing
toll free number within 3 business days. Once released, your
existing toll number (s) will be activated within 2 business
days.
Credit
Frequently Asked Questions.
Q.
Does Buyers Online accept Credit Card payments?
A. Yes, you have a choice to pay by check or pay by credit
card.
Q. Why is a Social Security number required for a
residential order?
A. We require the Social Security number to obtain a credit
profile report.
Q. Can I find out what information was obtained from the
credit profile report?
A. The information obtained is confidential and by law, can
not be provided. You can obtain a free copy of your credit
profile report from the credit agency.
Q. Why is a Bank Name and Account Number required for a
business order?
A. We require the Bank Name and Account Number to verify bank
account information and history.
Provisioning
Frequently Asked Questions
Q.
How long will it take to switch my long distance service ?
A. It takes 5-7 business days from the time your order is
verified.
Q. What is the $1.95 Billing Fee?
A. The $1.95 Billing Fee is charged each month that you are
a Buyers Online customer.
Q. What are the billing increments?
A. All calls are billed in 6 second increments, with an 18
second minimum.
Q. Does Buyers Online credit switching fees?
A. Yes. Up to $10 will be charged by your local phone
company to switch your long distance service to Buyers
Online. When you get your local telephone bill, and it shows
the switching fee, keep a copy of those page (s) and send
them in with your first Buyers Online payment. The
credit will then appear on your next invoice.
Billing
Frequently Asked Questions.
Q.
What are the billing increments?
A. All calls are billed in 6 second increments, with an 18
second minimum.
Q. Will any long distance charges appear on your local
phone bill ?
A. No. We bill directly on a separate invoice.
Q. What are Buyers Online PICC and USF fees?
A. The FCC imposed PICC fee is $0 for residential lines and
$4.28/line for the first Business and $1.50 per line for each
additional business line. The FCC imposed USF (Universal
Service Fund) of 5.9% will be charged on all interstate and
international calls.
Q. What are the billing options?
A. Buyers Online is a direct-billed service, which means
customers will receive a separate statement each month for
their long distance service.
Q. Does Buyers Online accept Credit Card payments?
A. Yes, you can choose to have your charges billed directly to
your credit card.
Q. Are there monthly Access Charges?
A. There are no monthly Access Charges.
Q. What is the monthly Access Charges on Toll Free Service?
A. There is a $1 per toll free line monthly fee.
Q. What is the monthly charge for a Toll Free Number to be
listed in the National Toll Free Directory?
A. There is a $10.00 monthly charge per toll free number if
you chose to have it listed in the National Toll Free
Directory.
Q. What is the rate on my toll free number?
A. The rate on your toll free number (s) is the same low 5.47
cents per minute for interstate calls and the same low
intrastate rate as your non-toll free telephone numbers.
