1+ Discount Long Distance presents our Qwest Long Distance and Toll-Free Service Program. QWEST is currently the 10th largest long- distance carrier, however their pending merger with LCI, the 6th largest carrier, will create a major long-distance carrier in the United States. We offer QWEST for their exceptional pricing, excellent reputation in switching over service and their carrier presence as of one of the largest five carriers in the US.

We can arrange for additional 800 numbers, without monthly fees, for your home or office (they are less expensive than using calling cards).

We offer QWEST for their exceptional pricing, excellent reputation in provisioning and their utilization of one of the largest five carriers in the US.

Here are the answers to the most frequently asked questions.

ARE THERE ANY TERM CONTRACTS REQUIRED?
No term contracts are required. To get the lowest rates possible, many long distance companies require that customer’s sign term and volume commitment contracts.   Qwest understands that small businesses face a lot of risks, so we offer you a no term product with low, flat, and competitive rates!

IS THERE A MINIMUM MONTHLY USAGE REQUIRED?
No.  You receiver your special $0.089 pricing regardless of volume.

ARE THESE RATES AVAILABLE FOR BUSINESS OR RESIDENTIAL LINES?  HOW ABOUT ISDN LINES?
These rates are available for residential or business customers.  The plan will work with ISDN lines.

WHAT ARE THE BILLING INCREMENTS?
This plan offers cost effective six-second billing, with just an 18-second minimum billing increment.  International calls are also billed in 6-second increments with a 30-second minimum, except Mexico which is billed in 60 second increments.

ARE THE INTERNATIONAL RATES COMPETITIVE?
YES!!!!!  Canada  $0.10, China  $0.71, India  $0.66, Israel   $0.58, Mexico 1 $0.17, Mexico 2 $0.21, Mexico 3 $0.28, Mexico 4 $0.34,  Mexico 5 $0.38, Mexico 6 $0.44, Mexico 7 $0.50, Mexico 8 $0.54, Singapore  $0.37, United Arab Emirates $0.57, United Kingdom  $0.10.  Call or e-mail for rates to your country!!

IS THIS A MULTILEVEL MARKETING (MLM) PLAN?
No.  We are telecommunications brokers, offering over 400 different plans to our customers.  This plan is our most frequently selected option by clients.

IS THERE ANY RECURRING MONTHLY 800 FEE FOR MAINTAINING THE 800 NUMBER?
There are no monthly recurring fees unless you require a listing in an 800 directory.

I HAVE AN 800 NUMBER, IS IT MINE?
For most customers, the answer is YES! 800/888/877 numbers are yours and you can move your 800/888 number to any carrier you choose. This called is called "portability," as your number is portable and can be transferred.  We offer the same low rates for your 800 number of 8.9 cents per minute.

I AM NOT A BUSINESS, CAN I HAVE AN 800/888/877 NUMBER?
Yes!! Anyone can. It is just that many carriers do not promote this option and many residential users are not aware of how an 800/888 number can benefit them

CAN I HAVE A TOLL-FREE LINE FOR MY FAX LINE TOO?
Businesses will frequently put an 800/888/877 number on a fax line, so sales representatives can place orders from the field, speeding up processing and saving money for your company.

WHO WILL I GET MY INVOICE FROM?
QWEST does the billing for all clients.  It will come as a separate statement from your local Bell.

WHAT ABOUT CALLS TO ALASKA OR HAWAII?  AND PUERTO RICO AND THE US VIRGIN ISLANDS?
Outbound calls from the continental US to Alaska, Hawaii, Puerto Rico, or the US Virgin Islands is at the same rate as your interstate rate. Toll free rates from Alaska are $0.36 peak and $0.34 off peak. Toll free rates from Hawaii are $0.21 peak and $0.20 off peak. Toll free rates from Puerto Rico or the US Virgin Islands are $0.28 peak and $0.26 off peak

WHAT ABOUT CUSTOMER SERVICE?  WHO PROVIDES IT?
Customer service is provided from QWEST, at their toll free number.

AM I CHARGED FOR LONG DISTANCE WHEN NO ONE ANSWERS OR WHEN I GET A BUSY SIGNAL?
No.  You are not charged for any unanswered calls.

ARE THERE ANY RECURRING MONTHLY FEES OR ONE TIME INITIATION FEES FOR CUSTOMERS?
There are no monthly recurring fee or start up fees.

ARE THERE ANY FEES FROM MY LOCAL SERVICE (BELL) FOR SWITCHING OVER?
The local exchange carrier (LEC) frequently has a one-time charge of $3-5 per line, to switch service over from the existing carrier to QWEST.  This MAY be refundable-we do NOT have details yet.  IF it becomes refundable, simply make a copy of your local Bell invoice showing this fee, attach it to your long distance invoice, and deduct the switchover fee from the amount you send; i.e., a $5 switchover fee and a $100 long distance bill results in you sending a check for $95 to QWEST along with a copy of the $5 switchover fee page. 

I HAVE MULTIPLE LOCATIONS, CAN I HAVE ONE INVOICE?
Yes.  The billing can be consolidated into one statement.

I WANT SEPARATE BILLING FOR MY RESIDENCE AND MY OFFICE.  CAN YOU DO THAT?   WHAT IF I WANT COMBINED BILLING?
Yes and yes.

WHAT ABOUT CALLING CARDS?
IF YOU ARE A HEAVY CALLING CARD USER ASK ABOUT OUR $0.14 PLAN WITHOUT A CARRIER SURCHARGE.

The calling card is available at just 12 CPM with a 40 cent per call surcharge, for both Intra and interstate calling.  For international calling, the rate is the same international rate as listed, plus a $0.75 surcharge.  New FCC rules require that all carriers, not just this carrier, add a 30-cent fee to any calls made from a payphone. There are no surcharges for calls direct dialed from your home or residence.

WHAT ABOUT MY CELL PHONE?
Cell phones can use this service for the long distance portion only, not for local service.  Cell phone company procedures vary widely, so some cell phone companies may not switch your service.  The long distance and international rates are the same for cell phones, as for residential or business.  Please note, while residential and business lines are automatically switched to our carrier, with cell phones, after a customer is approved, the customer has to call their cell phone company and inform them to make the switch, using the PIC code.

IS THE INVOICE DETAILED?
Yes.  Every call is listed with the date, the time, the city and state called, the number dialed, the duration and the total cost.  Summaries are provided for all interstate, in-state, and international calls.  And there are additional summaries provided for each and every outbound and 800 line used.

CAN CUSTOMERS SIGN UP AS A NO PIC 10XXX, CASUAL PIC OR SECONDARY PIC?
No.  In order to receive these low rates, you must switch to our carrier, you can not "casual call" this service.

HOW LONG DOES IT TAKE TO SWITCH OVER A CLIENT TO OUR NEW SERVICE?
Please note that this program has such a demand that, currently, it is running 10-20 days after receipt of accurately completed paperwork. While most clients are converted in the 10+ day time period, on occasion it has run 30 days to complete the switch over.

WHAT IS THE QWEST GUARANTEE?
QWEST guarantees the performance of their people and service.  If within 60 days of switching to any QWEST service, you are not completely satisfied with the quality and performance of the services, upon written notice, QWEST will pay to switch you back to your previous level of service (excluding rate changes).

IS THIS A LIMITED TIME SPECIAL RATE?
No. These rates are in effect until further notice.

WHAT ABOUT THE NEW FCC RULES REGARDING 800 CALLS AND FEES?
New FCC rules require that all carriers, not just this carrier, add an approximately 30-cent fee to any calls made from a payphone to an 800 number.

DO I HAVE TO NOTIFY MY LOCAL BELL OR CURRENT LONG DISTANCE CARRIER?
No, we coordinate all of that for you.

WHAT ABOUT THE NEW FCC RULES REGARDING LOCAL EXCHANGE CARRIER PASS-THROUGH FEES?
New FCC rules require that all carriers, not just this carrier, apply an additional fee for the usage of the local Bell services.  Some carriers, not this carrier, are contemplating charging a percentage of your usage as a fee to offset their costs. Most other carriers will soon begin to apply a $3-5 monthly fee, in addition to all of your current fees, per line.  Remember, this is the case with ALL carriers (it is the law…), not just QWEST.

HOW CAN I PREVENT SLAMMING?
Slamming is when you phone lines are switched to another carrier without your permission.  It is illegal to slam.  To test your lines for which carrier services each specific line, dial 1 700 555 4141.  This will tell you, for that one specific line you called from, who the carrier is.  You must repeat this for each line.   Once you are sure you have the carrier, then call your local Bell company and ask for a "PIC freeze."  The PIC is the 5-digit code the local Bell attaches to each call you make so they know who to bill.  For instance, Sprint’s code is 10333; WilTel’s code is 10555.  By placing a "PIC freeze" on the line, the PIC code can not be change without VERBAL authorization from the user!  Also, you can add a password to prevent an agent from calling and saying it is you.  Do this AFTER your lines have switched to your new carrier!